About Phoenix Hotels Collection
Why PHOENIX ?
PHOENIX is the brainchild of Thierry Naidu, a hands-on man trained in the universe of hotels from a very young age, who has built a team of workers who love hard work and the art of luxury yet informal hospitality.
The PHOENIX mission
We start by helping hoteliers discover the core elements of their profession: welcoming guests, offering high-quality services, cultivating discipline, catering to the senses, and smiling!
We provide ways to lighten their loads and once again make their work about pleasure.
Next, we share those hotels with you which focus on these 5 vital elements... And let you benefit from our experience.
- Delivering and exceeding guest expectation.
- Maximizing profit for both owners and share holders.
- Managing the team to generate the best from each individual.
- Innovating at each property to adapt to global change.
- Adapting our practices to provide a custom-fit for each property.
- Integrity at all levels.